Got Questions? We've Got Answers!
How can we help you today?
Shipping
When will my order ship out?
Your order will leave our warehouse in 1-2 working days.
How can I track my order?
You’ll receive a tracking link by email as soon as your order ships. If you haven’t received it yet, please check your spam folder or contact us directly.
Do you offer free shipping?
Yes! We offer free shipping on orders over:
£50 (UK) · €60 (EU) · $80 (US)
Where do you ship to?
We currently ship to the entire European Union, the United Kingdom, the United States, and Canada.
If you live outside these regions, feel free to email us, we might still be able to deliver to you!
Are taxes and VAT included in the price?
Yes — for customers in the EU, United States, and Canada, all taxes and VAT are included in the price you see. You won’t be charged anything extra upon delivery.
If you're in the UK, VAT is not included at checkout. However, our UK prices are automatically reduced by 20% compared to the EU, US and Canada, since you may need to pay import VAT and a small handling fee charged by your local courier when the package arrives.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Items must be unused, in their original packaging, and include proof of purchase.
If you're in the EU, you also have the right to cancel or return your order within 14 days for any reason under the EU cooling-off period.
If your item arrives damaged, defective, or incorrect, please contact us right away so we can make it right.
How long does it take to process a refund?
Once we receive and inspect your return, we’ll notify you about the approval status.
If approved, your refund will be processed back to your original payment method within 10 business days.
Keep in mind it may take some time for your bank or credit card company to process the refund.
How do I start a return?
Simply email us at contact@pickpocketguard.com with your order number.
We’ll guide you through the next steps.